End of Shift & Troubleshooting | All-in-One Driver Guide

Ending your shift

Tap Menu (top left)
Tap End Shift
Confirm by tapping End Shift again
Your End of Shift Summary receipt will print automatically

We recommend ending your shift manually at the end of each working day to ensure timely settlement of funds.

The system will automatically end your shift 12 hours after it started — this is called Auto End Shift. It will print an End of Shift Summary and trigger an app update check if a new version is available.

Note: Both manual and automatic end-of-shift processes trigger an update check. If a new version is available, the app will download and apply it automatically.

Checking for updates

To manually update the app:

Tap Menu → Check for Updates
The app will check for and apply any available updates

Replacing the paper roll

Open the receipt paper hatch
Insert a new paper roll with the paper feeding from the top of the roll
Pull approximately 6 inches of paper out
Press the hatch closed until it snaps into place
Tear any excess paper upward and away from the device at a 45 degree angle

System alerts

A red icon in the top right of your screen means the system has detected an issue. Tap the icon to open the System Alert screen for more detail.

A green tick means the item is working correctly.

A red ❗ means there is an issue.

GPS alert

This often occurs temporarily when driving through tunnels or underground car parks
Move to an open area with a clear view of the sky when possible
Check that the GPS antenna light is flashing — if not, it may not be receiving sufficient power
Once signal is restored, the System Alert will disappear and the fare will automatically adjust for distance and tolls

Bluetooth alert

Tap the Bluetooth icon and follow the prompt to enable it
Do not disable Bluetooth — the device requires it to function properly

Hail light alert

A temporary issue with the Bluetooth connection or insufficient power to the controller
Restart the device if the alert persists

Network alert

Ensure 4G is turned on and that Airplane Mode is not enabled
Operating offline restricts system functionality and will affect payment processing

Lost connection

If you lose GPS or network connection while driving:

A System Alert will appear — tap the red icon for more information
The fare will continue to calculate based on distance travelled
Tolls and fees will be adjusted automatically once signal is restored
If the issue persists after returning to an open area, restart the terminal

Failed payments and declined cards

If a payment fails, the terminal will display the reason clearly to both you and your passenger.

What to do:

The terminal will show a Payment Error screen with a description of the issue
You have two options:
- Retry — attempt to process the payment again
- End — cancel and return to the main screen
You can print a declined transaction receipt for the passenger if needed

Common reasons for declined Cabcharge cards include day-of-week restrictions on certain card types, insufficient balance, or connectivity issues.

Important — transaction deducted but terminal shows declined: Do not retry the payment immediately.

Check with your passenger whether a charge has appeared on their card before attempting again.