Cabcharge

Symptom: Staging repeatedly fails on Mobile Data Connectivity or GPS Status.

Before installing the app, enable location on the device: ​Settings → Security &amp; location → Location → On

Ensure the location icon is visible in the status bar.

Grant all permissions during setup (tap Allow for all location requests).

If staging still fails, close and reopen the app, then rerun staging.

1. Before installing the app, enable location on the device: ​Settings → Security &amp; location → Location → On
2. Ensure the location icon is visible in the status bar.
3. Grant all permissions during setup (tap Allow for all location requests).
4. If staging still fails, close and reopen the app, then rerun staging.

Escalate if staging still fails after a restart.

___________________________________________________________

Symptom: App displays “App has stopped” or crashes during scanning/configuration.

Clear app data: ​Settings → Apps → Cabcharge / A2B → Storage → Clear data

1. Clear app data: ​Settings → Apps → Cabcharge / A2B → Storage → Clear data
2. Restart the terminal and retry.

If unresolved: The terminal will require a new Terminal ID. Return device to Cabcharge for investigation.

Symptom: Lower than expected fare calculation or incorrect pickup/drop-off location

Check the Benelec antenna is powered on (red light blinking).

Move outdoors and wait a few minutes for GPS lock.

Resolve any System Errors on the terminal before starting a trip.

- If GPS improves → Bluetooth signal is weak

Ensure the app is version 3.2.x or later.

1. Check the Benelec antenna is powered on (red light blinking).
2. Move outdoors and wait a few minutes for GPS lock.
3. Resolve any System Errors on the terminal before starting a trip.
4. Move the terminal closer to the antenna:
   - If GPS improves → Bluetooth signal is weak
5. Ensure the app is version 3.2.x or later.
6. Restart the terminal and retry 

Find <a href="https://help-ivt.cabcharge.com.au/en/articles/15335267-gps-troubleshooting-all-in-one">more GPS troubleshooting tips here </a>

Escalate if the issue occurs across multiple trips. Bluetooth or antenna will require investigation.

Symptom: “Payment restriction” message appears when attempting payment, forcing a cash fare.

Cause: Triggered when GPS conditions are not met at pickup or drop-off (not a hardware issue).

GPS was active with a valid fix at both pickup and drop-off locations.

No System Errors were present before the trip started.

1. GPS was active with a valid fix at both pickup and drop-off locations.
2. No System Errors were present before the trip started.

Symptom: Antenna disconnects after power off and/or does not reconnect after restart.

Check MAC address starts with 84:C2:E4.

- Stable when close = signal strength issue

Unpair and re-pair via Android Bluetooth settings.

Disconnect other nearby Bluetooth connections.

Ensure no other devices are connected or attempting to conenct to the antenna.

1. Check MAC address starts with 84:C2:E4.
2. Move the terminal closer to the antenna:
 - Stable when close = signal strength issue
3. Unpair and re-pair via Android Bluetooth settings.
4. Disconnect other nearby Bluetooth connections.
5. Ensure no other devices are connected or attempting to conenct to the antenna.

Escalate if disconnections continue frequently.

❓ When to replace the terminal or antenna

It disconnects after every restart and MAC does not start with 84:C2:E4

- It disconnects after every restart and MAC does not start with 84:C2:E4
- No red blinking light
- Not discoverable via Bluetooth
- Signal remains unstable at close range

Important: Before replacing, first remove the existing connection: ​Cabcharge app → Meter Settings → Remove connection

Then pair the new antenna and return the old one for investigation.

Clear data first — resolves most app and pairing issues

GPS must be active for trips and payments

Fix all System Errors before starting a trip

If the same fix fails twice, escalate to <a href="mailto:eftpos.support@cabcharge.com.au" rel="nofollow noopener noreferrer" target="_blank">eftpos.support@cabcharge.com.au</a>

- Clear data first — resolves most app and pairing issues
- GPS must be active for trips and payments
- Fix all System Errors before starting a trip
- If the same fix fails twice, escalate to <a href="mailto:eftpos.support@cabcharge.com.au" rel="nofollow noopener noreferrer" target="_blank">eftpos.support@cabcharge.com.au</a>

Troubleshooting tips & tricks for your Cabcharge all-in-one device

⚠️ Troubleshooting | All-in-One

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⚠️ Troubleshooting | All-in-One

📃 Staging test failure

💥 App crashes

📶 GPS issues

🚫 Payment restriction error

⚠️ Benelec antenna disconnects

❓ When to replace the terminal or antenna

✅ Quick tips