🔴 Red cloud icon — cannot pair
Symptom: Cloud icon on terminal is red and pairing fails.
Fix 1 (try first):
Enable location on terminal:
Settings → Security & location → Location → OnRestart the terminal
Wait for the cloud icon to turn orange, then attempt to pair
Fix 2 (if cloud is still red):
Clear app data:
Settings → Apps → Cabcharge / A2B → Storage → Clear dataRestart the terminal
Wait for the orange cloud, then attempt to pair
Important:
Do not attempt pairing while the cloud icon is red.
Escalate if the icon remains red after attempting both fixes.
💥 App crashes
Symptom: App displays “App has stopped” or crashes during scanning/configuration.
Fix:
Clear app data:
Settings → Apps → Cabcharge / A2B → Storage → Clear dataRestart the terminal and retry.
If unresolved:
The terminal will require a new Terminal ID. Return device to Cabcharge for investigation.
⚠️ Pairing succeeds but staging does not run
Symptom: Device pairs successfully, but staging test does not start.
Cause:
Re-pairing without clearing data first.
Fix:
Clear app data
Restart the terminal
Re-pair the device
Staging will start automatically when paired after full data reset.
📃 Staging test failures
Symptom: Staging repeatedly fails on Mobile Data Connectivity or GPS Status.
Fix:
Before installing the app, enable location on the device:
Settings → Security & location → Location → OnEnsure the location icon is visible in the status bar.
Grant all permissions during setup (tap Allow for all location requests).
If staging still fails, close and reopen the app, then rerun staging.
Escalate if staging still fails after a restart.
✅ Quick tips
Clear data first — required for staging after repairing
Always wait for the orange cloud before pairing
Re-pairing alone (without a data reset) will not fix staging
If both fixes fail, escalate immediately to eftpos.support@cabcharge.com.au